Returns & Exchanges
At KOKO BAY, we want you to love your purchase. If you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging with all tags attached to ensure the product remains in mint condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing